Privacy Policy / Fence Arabia

Effective date: September 10, 2025
Version: 1.0

Fence Arabia (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your rights regarding that information. This policy applies to data collected via our website https://www.fencearabia.com and related online services.

1. Information we collect
a. Information you provide directly
• Contact form submissions: name, company, email, phone, topic, facility location, message.
• Email communications when you contact us.
• Job applications (if Careers page is added later): CV, cover letter, and any information you include.
b. Automatically collected information
• Technical data: IP address, browser type/version, device type, operating system, pages visited, time spent, referral URL, and other standard log information.
• Cookies and similar technologies.
• Analytics data (e.g., Google Analytics / GA4) about how the site is used.
c. Third-party sources
• Information from third-party providers when you interact with embedded services (e.g., maps) or when we use third-party identity/verification services.

2. How we use your information
We use the information for purposes including, but not limited to:
• Responding to inquiries, proposals, RFQs, and requests for consultations.
• Providing, operating, and improving our services and website.
• Sending administrative messages (confirmation, status updates).
• Internal record-keeping, analytics and site performance monitoring.
• Compliance with legal or regulatory obligations.
• Recruiting and managing job applications (if applicable).
We will not sell your personal data to third parties.

3. Legal basis for processing (where applicable)
Where relevant privacy laws apply, we process personal data on one or more lawful bases including consent (you voluntarily provide information), contract performance (to respond to a request or deliver services), and legitimate interests (improving services, security, fraud prevention), subject to your rights and legal protections.

4. Disclosure and sharing
We may share personal information with:
• Service providers who perform services on our behalf (hosting, email delivery, analytics, form processing, backups). These parties act as processors and are contractually bound to keep your data secure.
• Legal and regulatory authorities where required by law or to protect our rights.
• Professional advisors (lawyers, auditors) when needed for legitimate business or legal reasons.
We do not share or disclose personal data for marketing resale or lead-selling purposes.

5. Cookies and tracking technologies
We use cookies and similar technologies to operate the website and improve your experience. Types of cookies we use:
• Strictly necessary — required for the website to function (e.g., form submissions).
• Performance & analytics — to understand site usage (e.g., Google Analytics / GA4).
• Functional — to remember preferences and provide enhanced features.
You can control cookies via your browser settings (disable or delete cookies). Note that blocking certain cookies may affect site functionality. For analytics opt-out, see Google’s tools for disabling Google Analytics in your browser.

6. Data retention
We retain personal data only as long as necessary to fulfill the purpose for which it was collected, meet legal or accounting requirements, resolve disputes, and enforce our agreements.

7. Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. Measures include secure hosting, TLS/HTTPS, access controls, regular backups, and limited access to personal data. However, no system is completely secure; we cannot guarantee absolute security. If a security breach affects your data, we will take reasonable steps to mitigate and, where required, notify affected parties and authorities.

8. International transfers
Our service providers or systems may be located outside your country (including outside Saudi Arabia). When we transfer data internationally, we take reasonable steps to ensure that your personal data remains protected (e.g., contractual safeguards with processors).

9. Your rights
Depending on applicable law, you may have rights to:
• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction of processing.
• Object to processing and/or request portability of your data.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.
To exercise your rights, contact us (see Contact below). We will verify your identity before responding and will respond within applicable legal timeframes.

10. Children
Our website is not intended for children under 16. We do not knowingly collect personal data from minors. If you believe we have collected such information, contact us and we will take steps to delete it.

11. Third-party links, services, and embeds
Our site may include links or embedded content from third parties (maps, social media, videos). Those services have their own privacy practices which we do not control. We recommend you review third-party privacy policies.

12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be published on this page with an updated “Effective date.” Continued use of the website after changes constitutes acceptance of the updated policy.

13. Legal disclaimer
This Privacy Policy is a general template prepared for Fence Arabia and is not legal advice. For full legal compliance—especially with respect to local Saudi regulations, GDPR, or other data protection laws.